general terms and conditions

Terms and Conditions – ChoppedCarbon
Last updated: 10-10-2025

  1. Company Information
    ChoppedCarbon
    Address: [Your Street + Number], [Postcode], Netherlands
    KVK Number: [Your KVK Number]
    VAT Number: [Your VAT Number]
    Email: info@choppedcarbon.com

  2. Scope
    These Terms and Conditions (“Terms”) apply to all orders placed with ChoppedCarbon via our website www.choppedcarbon.com. By placing an order, you accept these Terms.

These Terms apply to the sale of:

  • Carbon fiber parts for automotive and motorcycle applications

  • Decorative materials, including chopped carbon flakes and metallic flakes (gold, silver)

  • Custom or personalized products

  1. Orders and Acceptance

  • All orders are subject to availability.

  • Prices are displayed in EUR and include VAT, unless stated otherwise.

  • By placing an order, you make an offer to purchase products. ChoppedCarbon reserves the right to accept or reject any order.

  • You will receive an order confirmation via email after we accept your order.

  1. Payment

  • Payments can be made via credit card, PayPal, or other available payment methods on our website.

  • Payment is required before shipping.

  • ChoppedCarbon reserves the right to cancel orders in case of payment issues or suspected fraud.

  1. Shipping and Delivery

  • We ship within the Netherlands, the EU, and worldwide.

  • Delivery times are estimates and may vary depending on location and product availability.

  • Shipping costs are calculated at checkout.

  • For international orders outside the EU, you are responsible for customs duties, taxes, and import fees.

  • Risk of loss or damage passes to the customer upon delivery to the carrier.

  1. Returns and Refunds

  • Standard products: You have 14 days from receipt to request a return. Products must be unused and in their original packaging.

  • Custom or personalized products: Not eligible for return unless defective.

  • Return requests must be submitted via email: info@choppedcarbon.com. Include your order number and reason for return.

  • Customers are responsible for standard return shipping costs, unless the product is defective or the wrong item was sent.

  • Refunds will be processed within 14 days of receipt of the returned goods, excluding original shipping costs.

  1. Warranty

  • ChoppedCarbon products are manufactured with high-quality materials.

  • We offer a 12-month warranty for manufacturing defects.

  • This warranty does not cover damage caused by misuse, accidents, or modifications.

  • Warranty claims must be submitted via email with photos showing the defect.

  1. Liability

  • ChoppedCarbon is not liable for indirect, incidental, or consequential damages arising from the use of our products.

  • Our liability is limited to the purchase price of the product in question.

  • Products must be used according to instructions and intended purpose.

  1. Intellectual Property

  • All content, designs, logos, and materials on ChoppedCarbon are owned by or licensed to ChoppedCarbon.

  • No part may be copied or reproduced without prior written permission.

  1. Privacy

  • Your personal data is processed in accordance with our Privacy Policy (see: www.choppedcarbon.com/privacy).

  • We collect, use, and store your data only to fulfill orders, communicate with you, and comply with legal obligations.

  1. Complaints and Dispute Resolution

  • For complaints, contact us at info@choppedcarbon.com.

  • We will respond within 14 days.

  • EU consumers can also use the Online Dispute Resolution platform by visiting: ec.europa.eu/consumers/odr

  1. Governing Law and Jurisdiction

  • These Terms are governed by Dutch law.

  • Any disputes arising from these Terms shall be submitted to the competent court in the Netherlands.

  1. Changes to Terms

  • ChoppedCarbon reserves the right to update these Terms at any time.

  • Updated Terms will be posted on the website with a revised date.